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Airdeccan

Posted byAmit Kumar 
Organization / Product Details
Organization Name
Airdeccan
Organization e-Mailxxx@xxx.com 
Product/Service DescriptionFrequent Flier
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I bought the frequent flier coupons from Airdeccan which has validity of 1 year (14 coupons in 48000). From last 6 months they had their site (FF section) was under maintenance. I was not able to book the tickets under this program. When I talked to their employees they said I can book it through credit card and later I can ask for the refund. Believing them I did the same. Initially I was told I will get the refund (before booking) in 7 days but after they said it will take 40 days. Now its more than 45 days I have not received the refund. Moreover their refund helpdesk is always busy. Because of this I had to pay the CC bank from my own pocket and more over when these guys (Airdeccan) will refund (Not sure if they will) they will revert in credit card and again that money will be less useful become I have to spend that money anyway. I had to call lot many times to Bangalore and had to wait for 40-60 mins for 1 call. 

Solution of your complaintI am not sure what is the solution. Because I have written mails to their refund dept. as well as feedback mail id. Now what I am looking is full refund of 48K + what ever I have spent in these tickets.  
ActionI have just told them they refund the money otherwise I am going to consumer court. Thats what I am going to do. 
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