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Complaint Details
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ICICI Bank

Posted byRavi 
Organization / Product Details
Organization Name
ICICI Bank
Organization e-Mailcustomer.care@icici.com 
Product/Service DescriptionICICI Credit Card
Warranty Status
Complaint Details
Reason for ComplaintOther 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeComplaint No : 2007139880311 
Complaint Details

Hi,
I have applied for the ICICI Credit card in the last month and it has been completed 2 months now. Bank people are completed my house verification also. To day (June 27th 2007) I came to know from ICICI customer care that my application has been declined. I asked for the reason but they couldn’t tell any reason stating that as per our company policies we can not disclose reason to the applicant. Am very much frustrated with this answer.
Here you have to remember one thing is that I have not applied for this credit card by my own. Being an ICICI corporate account holder from last 1 year, I got phone call from chennai branch with appreciation on my transaction and they have send their agent to me and taken my application.
And before rejecting any thing you people have to call me to my mobile no.( as already with you). Even you did not intimate any thing and rejected my application. This shows how much importance you are giving to the account holders?

Note : You people are rejecting so many applications with out doing proper verification by the out sourcing guys, remember here these all applications are came to u by doing so many phone calls from your customer care centers. So when ever your employees are struggling this much to get one application by doing so many phone calls you people should take much more care on verification and before rejecting any application you should call the candidate and tell him that so and so things are not correct so am rejecting your application. So be conscious with the customers.
 

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