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Complaint Details

Air Sahara

Posted byAshutosh Tikoo 
Organization / Product Details
Organization Name
Air Sahara
Product/Service DescriptionCancellation Ref No- Ask198350
Warranty Status
Complaint Details
Reason for Complaint 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCust Care 
Complaint Details

This is to complain about the time taken in processing a refund of the ticket booked through Air Sahara website. I had booked 2 tickets for my wife on 5th of May through your website from which I cancelled 1 ticket on the same day. I was being told that an amount of Rs 500/- will be deducted & the rest of amount will get refunded within 3-4 weeks in my Credit card Account. I was also given a Cancellation Ref No. Ask 198350 for the same.

It has been 57 days now since I had given a request for the cancellation of the ticket but till now I havenít received any refund from their side. I had been calling there customer care department repeatedly yet they are not able to provide me a clear picture on this. They just keep telling me that your ticket had not been queued for cancellation from our side & we are putting this case on priority & you will receive the refund shortly. This is the answer that I keep hearing from them whenever I call them. They also told me that the maximum time taken in making a refund is 45 days but they are not able to explain why i havent received this refund till now. I am really disappointed with the service that they are providing to their customers. They do not have any facility of posting a complaint on their website. So you can only call their useless custcare department.  

Solution of your complaintThey should immediately refund my amount with the interest for the delayed time period. 
ActionIf this proble is not solved soon, i will be taking a leagel action against them & will share this experience with all my friends & others. 
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