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Complaint Details

Navnit Motors, Thane

Posted byAmin Petiwala 
Organization / Product Details
Organization Name
Navnit Motors, Thane
Organization e-Mail 
Product/Service DescriptionNavneet Motors makes give horrible exp of purchasing a car. I selected Swift - which they said is readily available only in Gold color. I bought Gold colored swift, though my family did not like this color, only because they said it is readily available and we wanted quick delivery. After making payment (full down payment) they are just taking us for ride. This is third week adn still no delivery
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeGM- Sales 
Complaint Details


I decided to buy a car from Navneet Motors, Thane. They said gold color Swift is readily available and other colors may tkae some time. Since we wanted quick delivery we compromised in color and agreed for Gold, though we did not like it much. We made full down payment to Navnit.

After making down payment, it is third week going on and there is no delivery of Car!! Surprising is their behavior to the customer once they have taken full payment from us. Talked to people up to GM(Sales) but there is no professional response! What we listen is to one or some other excuse every day!!!

Solution of your complaintDealer should be transparent and should have same color pre-sales and after-sales. there should not be false promises made to the client 
ActionI dont kknow. I am afraid, if I take my money back i will not be paid full amount and second the next dealer may also be from the same community!!! 
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