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Complaint Details

videocon international

Posted byMrs Anuradha Divgi 
Organization / Product Details
Organization Name
videocon international
Product/Service DescriptionToshba projection TV model no 50A9UM
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeevideocon service station at Nasik 
Complaint Details

The TV went dead last october after follow up with your service centerat Nasik by calling and visiting at least 150 times it was repaired after 3 months saying that it was due to dry solder. No receipt was given by your service station inspite of insistance by me., Again this April same thing has happened. I have been following up with your now franchise service center every day their tecnician visited twice but still tv is dead. my telephone calls are not properly replyed and no action is taken. I donot know whome to complaint now.Now I feel it was biggest mistake of my life to have purchase such an expensive TV which was to be serviced by videocon. there is no point in selling TVs all over the world if service backup cannot be provided that to by such wellknowen(?) company  

Solution of your complaintThe General Manager Service of Videocon Must ensure that his staff is competent and customer oriented Also publish his name and address and Email and tel nos in each service station as this information is not given by service station personnel and the franchise this would enable customer to call him when he is fed up with the service offered by local center 
ActionI have no choice but to register complaint with consumer court and voice my problems in newspaper and with consumer associations 
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