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Complaint Details
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China Buffet

Posted byMary Walker 
Organization / Product Details
Organization Name
China Buffet
Organization e-Mailxxx@xxx.com 
Product/Service Description
Warranty Status
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

After finishing a meal , my blind friend and I proceeded to the counter to pay for our dinner. I attempted to hand the ticket, $20, and my debit card to pay for the remainder of the meal to a young Asian lady. The young lady asked me "You pay?" several times to which I responded to with a yes. Meanwhile another customer stepped to the counter and she immediately processed his payment while I expressed to her that we were there first and asked her why she accepted his payment before ours. We were ignored. Once the transaction was finished she stepped back to us and I immediately asked to speak to the manager. I explained the incident to the manager and then she spoke to the young lady in their native tongue. The manager told me the young lady apologized. I was offered no reason why the incident happened. I asked the manager to report the incident to the owner. She said she would. I feel nothing was done about my complaint and I feel no one should have to encounter such unjust treatment.  

Solution of your complaintI think the young lady should be reprimanded and perhaps give a few days off to ponder her treatment of customers. I think the manager should have take some off our food bill. 
ActionI have not thought about taking any action. I would like people to know what happened in this restaurant and let them decide if they wanted to patronize it or not. 
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