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Posted byAVIJEET SAHA 
Organization / Product Details
Organization Name
HOME
Organization e-Mailxxx@xxx.com 
Product/Service DescriptionSAMSUNG REFRIGERATOR Model No: RT26M
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeK. Ganesh, Samsung Service Centre, Visakhapatnam Ph: 0891-259113 
Complaint Details

I had procured Samsumg double door refrigerator on 21/10/2004 (Model No: RT26M).
Last month , I observed that the gas beading of main door was damaged, and complained to local service centre on 05/06/07.
Service personnel visited my residence and advised replacement of the gas beading.
I am ready to pay for the replacement of gas beading, But till date , they have not replaced the same after repeated follow up.
I have also complained to Samsung call centre (1800-110-011) on 15/06/07 (Complaint no: 8405430685) and I have been reminding them at least 2 to 3 times a week, but there is no positive response.

The electricity bill for the last month is 25% higher, as the compressor is running continuously. The cool air is escaping through the defective gas beading. 

Solution of your complaintReplacement of gas beading 
ActionI will not buy any product from Samsung. Lodge complaint with consumer forum. 
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