I negotiated with the company to send house hold goods from Delhi to Mumbai for Rs.22380/- inclusive all types of charges for door to door service.
After giving the delivery of house hold goods and making the payment of Charges levied on 22.06.2007, this company started to demand more money in the name of octrai, unloading charges, charges to deliver the goods from local godown to doorsteps etc. While at the time of negotiation, company agreed to take goods from Delhi house and deliver the same at my Mumbai residence. It was also promised that all goods will be delivered in same condition as it is i.e witout damage. Company promised clearly that in between no charges would be taken from you.The amount Rs. 22380/- charged for includes all type of charges. I asked twice that if there is any hidden charges which i am not aware please tell me. The company responded against my querries that you are paying Rs. 22380/- which includes all type of charges so need not to worry. You will get your goods at your Mumbai residence without paying any further charges at all.
In addition to this company is not hounouring the word to deliver the goods within four days from the date of handing over the goods at the palce of origin. For the delayed period he is asking to pay the charges in the form of godown charges. The amount charged is also very exorbitant in comparison to market rate. After receiving the goods from origin, company forced me to make payment in two parts one in the name of company which was in cash and another one through cheque which was in the name of Mr. Pawan Kumar Sharma( Marketing Officer).
I could not receive the aforesaid goods even after passing more than 14 days against the committment of 4 days. Later on company has refused to give the delivery at door steps and asked me to arrange your own convence at your own cost to take the delivery of goods. while in the builty of transport he has clearly mentioned door to door service.
Anyhow with great difficulty I could mobilise the local vehicle and took delivery from the godown situated in bhivandi and brought the same to ghatkopar by paying additional money and physical harrasement. When I took delivery all the packets were opened, godds were damaged badly and these were wet also. Some of the items were missing. I brought these grievences to the notice of Mr Pawan sharma but he refused to hear me saying whatever u want u can do.