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Nokia India Ltd

Posted byHitesh R Chovatia 
Organization / Product Details
Organization Name
Nokia India Ltd
Organization e-Mailsupport.services@nokia.com 
Product/Service DescriptionNokia CDMA Model No 2865 ( ESN No 03715365695 )
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCustomer Service Department 
Complaint Details

I had purchased new CDMA Mobile Handset Nokia Model No 2865 ( ESN No 03715365695 ) on 30-March-2007 from Reliance Webworld & since the date of purchase upto 02-July-2007 this subject handset has been at the Nokia Care Service Centre for 4 times ( hence within 3 months from purchase date the handset has been at the Nokia Care Service Centre for 4 times ) .

Presently also my handset is at the Nokia Care Service Centre & I being a customer on facing so much inconveniences due to regular defects in the new handset ( also inconveniences caused due to wastage of time / energy due to frequent visits to Nokia Care Service Centre which are more then overcrowded ) have rightfully claimed a Replacement against the defective handset vide my several emails sent / fax sent / SpeedPost Letter sent / telephonic calls made at Nokia Helpline .

But surprisingly it seems that Nokia India is working highandedly on their customer & intentionally not at all understanding the agony of the customers which is caused due to defective handsets being sold by them to huge masses .

Also I have found the attitude of Nokia Care Service Centre very very firmly inco-operative by not obliging to give me a standby handset even in case where the company is at fault for selling defective handset .

During this event ( periods during which handset is at the Nokia Care Service Centre ) I am unable to use the mobile service & in turn not able to use my free calls which would sooner expire in September end . 

Solution of your complaintREPLACEMENT Handset against the defective handset being sold to me 
ActionSend Legal Notice / File my complain at a consumer court through Consumer Forum  
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