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Complaint Details


Posted byKali Prasad Pani 
Organization / Product Details
Organization Name
Product/Service Descriptionfor new connection with broad band
Warranty Status
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeMr.Suresh (A.E) 
Complaint Details

I have booked for the new telephone connection with broad band in BSNL since 17/04/2007.While i booked i was told the connection will be provided you within a week. But after a week i have been regularly going with the consumer no. to the exchange near to my house(National game village, Kormagala,Bangalore) Every time i have in tuch with the Mr Suresh(A.E) Mr.Nagraj (JTO) over phone also. Every time i have been assured to get the connection within 2 days or very next days. but nobody asked sofar for the telephone connection yet.

If i call after two days always Mr.Suresh talk to me very rudely. Also asked me to withdraw my booking, by saying there is problem in that area you withdraw your booking.

I donít believe, like this will be happening in Bangalore city ? as I am waiting for a new telephone connection since last 3 month. Even if i asked them, the employees are talking badly.

Really i am frustrated in this kind of service of BSNL Bangalore ,(Kormagla Branch)

I would like to question some thing.

1. If they are not able to do in this area then why did they receive for registration. ?
2. If there is a problem in that area (Ramamandir lane, EJI Pura,Kormangala, Bangalore) how may months they need to rectify it .
3. Why the BSNL employees are behaving bad to customers.

Solution of your complaint.If there is a real problem in that area the problem should be resolved soon.  
ActionThe thing should be escalated in higher level to get them punished 
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