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Prithvi Solutions

Posted bySameer Thadhani 
Organization / Product Details
Organization Name
Prithvi Solutions
Organization e-Mailinfo@prithvis.com 
Product/Service DescriptionAssembled Desktop PC/ Making sound while booting/ Invoice number : PS/146/06-07
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeJaydeep 
Complaint Details

I purchased a computer for Prithvi solutions last year (assembled desktop) & have had to deal with Jaydeep for all issues i had faced with the computer. My computer started making a sound while booting up since January 2007, so i called Jaydeep & he told me "fan main wire atak raha hoga". I explained that if thats the case why does it only make a sound while booting & that too only when it has been shut for over 4-5 hours. If i shut it now & boot it again, the sound is not there. After like 1000 calls & n number of arguments with Jaydeep, he finally send the engineer in June 2007 to check the issue. The engineer told me he is coming on Tuesday & hence i kept my PC shut on Monday & whole of Tuesday so that he could hear the sound when he came. I was not at all surprised that Tuesday & Wednesday had passed & the engineer did not come. I finally gave up & started my PC on Thursday & as luck had it he came on Thursday without calling. When i booted my PC ion front of him, obviously there was not sound & he gave me a very sarcastic smile. I exlianed the whole thing to him again. He finally got to work, opened the cabinet & closed it after 5 mins. He told me that there was a wire interfering with the fan & hence the sound. I knew he was faking but there was not much i could do about it & he was very rude too.

Next day when i booted it after keeping it shut the whole night, it made the same sound.

Now, the sound is there & i am not getting any display. I have been after Jaydeep to send an engineer for the past 2 weeks but no one has come. 

Solution of your complaintits either a sound from the Hard drive or the procesor fan. I am not sure what the solution would be 
ActionI want help. A replacemen new pc or my PC in working condition. 
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