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Complaint Details
Pending

UPS

Posted byGeoffrey Turner 
Organization / Product Details
Organization Name
UPS
Organization e-Mailunknown 
Product/Service Descriptiondelivery of package
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating5(in a scale of 1 to 10)
Name of the Company Employeeseveral customer service reps 
Complaint Details

This is not the first time this has happened. My package was to be delivered 07/13/2005. I was not home to accept the delivery. The delivery person leaves a notice that he will try and deliver the next day at an approximate time. The problem is that he checks every box for the approximate time. That is, between the times of "before 10:30" to "after 5:00", checking all of the time blocks. Of course this does not allow me to arrange to take off of work for a certain time period. I am not able to take a whole day off work to wait for UPS to deliver my package. I would expect the limited amount of courtesy of designating a particular time block to be home. 

Solution of your complaintI would hope that in the future I am given one (even two at minimum) time block to await a package. 
ActionIn the future I will not use UPS for any of my business purposes (Ebay, online orders, etc.). Nor will I be able to do business with companies that use UPS as their sole 3rd party shipper. In this example Dell computers. 
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