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Complaint Details

Posted byMichelle Faison 
Organization / Product Details
Organization Name
Product/Service DescriptionDiscount Ink Cartriges
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeChristina Corral 
Complaint Details

Failing to receive a refund or contact the company by phone for over $100 worth of ink cartriges never received, I contacted the Federal Trade Commission @ 877-382-4357 to file a complaint. My State Attorney and Consumer Protection Agencies could not help because I live in MA and the company is in CA. The FTC cannot act on 1 persons complaint and needs several to establish a pattern of misconduct. I filed a claim in my local Small Claims Court. Christina Corral - the Better Business Bureau lists "Manny Coral" as owner-sent the Court a letter that they issued me a refund check-they did-it bounced. That changed the issue from Civil to Criminal Action of Fraud. Neither the Court or the Police were able to contact the company. Failing to appear or respond to the Criminal Court Hearing 06/29/07, a WARRENT FOR ARREST has been issed for Christina Corral. Unfortunately, it is only effective if she should come to MA. BEWARE: this company has 2 company accounts and has had 3 different addresses. CONTACT your credit card company within 90 days for credit to your account. Wish I had known this and checked the BBB site before I ordered. TAKE ACTION ! 

Solution of your complaintConsumers will beware not to use this company. FTC will receive enough complaints to act. 
ActionI have done all I can now, though I would like my refund by US Postal Money Order as ordered by the Court. 
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