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Priceline

Posted byrenee mislich 
Organization / Product Details
Organization Name
Priceline
Organization e-Mailwww.priceline.com 
Product/Service DescriptionMisrepresented hotels climing a 3 star and narely a 1star
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCustomer Service for Priceline through email onlt.. 
Complaint Details

Buyers Beware On Priceline...
I have done the name your own price with Priceline and it has been very disappointing..Two weeks ago I name my price for a 3 star and got The Hyatt in Woodfield Illinois..This hotel is not a 3 star and as one reads the reviews you will find not many happy travelers...This time I expanded my area on Priceline and ended up back with the same hotel,,Imagine all those hotels out there on priceline and for $69 I got the same one that I had gotten 2 weeks prior..Hmmm what are the chances of that..I tried to call priceline and of course therey have only automated phone system and there will be no refund or changes to reservation..I contaced the hotel to explain and they said there is nothing I can do..Priceline is out to make its money misrepresenting themselves..as for Hotwire..not 1 bad experience..  

Solution of your complaintPriceline said there is nothing that can be done.. 
ActionI would like to spend the money to get legal action and show consumers that they dont have to be taken advantage of..wouldnt it have been easier to change the hotel..I stayed there 2 weeks prioe , so I know what kind of place it was.. 
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