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Complaint Details

Coast to Coast Hot Tubs

Posted byRichard Frayer 
Organization / Product Details
Organization Name
Coast to Coast Hot Tubs
Product/Service Descriptionhot tub/delivery/repair/warranty
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeethe owner 
Complaint Details

I purchased a floor model hot tub from Coast to Coast Hot Tubs on 6/24/07 at a Hot Tub Show in Libertyville, IL. The hot tub was delivered on 7/2/07 and I noted that the stereo faceplate was missing and the door that houses the stereo was missing a clip. I immediately telephoned Coast to Coast in Crystel Lake, IL of the situation and they said they would have to order a whole new stereo and that it would arrive in a couple of days and then they would come and install. I waited an entire week and did not hear anything from Coast to Coast as to when they were going to come and install. My wife called Coast to Coast on July 11th and spoke to the service dept and he said that the new stereo part just came in the previous evening and he had to check his schedule for July 12 & 13 before he knew when he could come out and install the new stereo. My wife left another message that I was off of work on Thursday and that we preferred to have it installed Thursday. The service dept. left a message on my home phone that same day stating that he would come and install on July 13th @ 9 - 1 pm without even checking with me if that time frame was good for me. I left another message stating that I was dissatisfied with their customer service and wanted it taken care of on Thursday. The owner phoned me Thurs. and said he did not like my message that I left and proceeded to tell me that he would not honor my warranty or service my spa and not to come in his store for anything but that he would complete the repair of the stereo which was scheduled for Friday July 13th. The service repair was not completed on July 13th. I went to his store on July 14th and told me again to leave his store and he admitted that he instructed the service repairman to cancel my repair. He then accused me that I swore to his wife on a phone message and he proceeded to use profanity at me in his store and challenged me to fight him just outside his store. He ordered me out of his store and admitted that he would not instruct his service repairman to complete my repair and that I should just deal with the manufacturer directly, Master Spa.

Solution of your complaintfull refund....he can pick-up his hot tub....i don,t like liars 
Actionlets just wait and see 
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