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Complaint Details

Haier America

Posted byTommie Sweat 
Organization / Product Details
Organization Name
Haier America
Product/Service DescriptionHaier Beer Dispenser Brew Master model HBFD5EABB
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I purchased the beer dispenser on June 9th 2005 through the Fryís Electronics web site. I received the purchase on June 14th 2005. When I unpacked the purchase it was missing over half the parts. The parts inventory list in the User Manual was listed from 1 through 18. 1 through 8 and 18 was missing. I called the customer service number at 1-877-337-3639 to report the missing parts. I was instructed to fax a copy of my purchase receipt and once the warranty is verified; my missing parts would be shipped out in three working days. I waited two weeks and received no parts.

I called the customer service helpdesk at 1-877-337-3639 again and was told the parts was shipped but I was not given a shipping date. I waited another week and received no parts. I called the customer service helpdesk again and I was told the parts were shipped on June 27th 2005. I waited until July 12th and called back again because of no parts. The customer service helpdesk referred me to the corporate helpdesk at 1-800-461-8890.

I called the corporate helpdesk on July 14th and I spoke with Nisha at the customer service helpdesk and Nisha said I will receive my parts on Monday July 18th. I called back to the corporate customer service on July 19th to report I havenít received my parts; This time I spoke with Rudy and he verified with Nisha that there was a problem with the warehouse and the parts were shipped today July 19th and I should receive them by the end of the week.

I really have no confidence that I will receive the parts. I have been run around the entire customer service circle with no results. I canít even call it customer service anymore but only experience the frustration of incompetence from a large company that calls itself Haier America. I canít believe that you are a billion dollar company with this type of service. The beer dispenser does me no good without the parts. I wish I could send the refrigerator back and get credit on my card for the purchase and never purchase anything again with the name HAIER attached to it. This purchase of $661.02 has been a total waste; I canít believe that I choose this manufacture for this major purchase.

I have already filed a complaint with the Better Business Bureau of New York about this issue. I am not sure if I will ever get the parts, I hope Fryís authorizes me to return this refrigerator, but one thing I have learned from this experience is to check the consumer reports on companies and products before purchase.

Solution of your complaintReturn the product, credit my card and never buy any product with the name of Haier. 
ActionI will try to bring legal action. 
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