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Complaint Details


Posted byShubra Dutta 
Organization / Product Details
Organization Name
Product/Service Description
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintOther 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeCouldnot get across them as all the mails I have sent to them all possibles email Ids bounced back 
Complaint Details

The Manager-Operations,
Air Sahara ,

Sub: Compensation against mismanagement of Air Sahara staff


I the undersigned Ms Shubra Dutta booked my ticket through Yatra for
Flight No S2-306 for 21st June 2007 flying from Mumbai to Kolkata but
unfortunately your flight for that evening was rescheduled for 21:35
hrs. I had to rebook for the morning direct Flight No S2-223 leaving
Mumbai for Kolkata at 07:30 hrs which was confirmed to me through your
services. I crossed checked and reconfirmed it over phone over and over
again and they said it was confirmed for the 22nd morning 07:30 flight
Flight No S2-223.

On reaching the Airport they took away my ticket saying that the
flight was full and that I will have to board the other flight which was at
07:20. I was hushed through the security check because of urgency and
was forced to fly on S2 Ė 227 on 22nd of June 2007 at 07:20 hrs which
is a hoping flight.

I had a meeting scheduled at the Oberoi Grand with Mrs. Sally
Grossman from USA on the 22nd of June 2007 at 11:00 hrs regarding a shoot and
I missed the opportunity as my flight took endless time to reach
Kolkata reaching Kolkata past 13:30 pm.

Not only this, to my utter disappointment my luggage was also not
there on the conveyor belt when the flight arrived. I waited and waited
for my luggage to arrive but in vain. On checking with the Airport
manager I was asked to contact the Air Sahara office where the staff was
reluctant to attend to any queries. I somehow went to the Air Sahara office
and saw my Baggage lying there. On asking them they said it had
arrived on the previous flight S2-223 that I had my ticket for.

Donít you think it would be courteous enough for them to come and
attend to the guest flying to let them know that their baggage has come
I wasted some half an hour more in claiming my luggage.

Now who will compensate me for the loss of $2000/- that I have
incurred for missing the shoot.

I demand an answer for this.




Solution of your complaintI want to compensate me for my time ,energy and the work tnat I have lost because of their negligence. 
ActionI would appeal to the higher authority concerned 
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