On January 10th, 2007, I purchased a vacation package from Chicago to Cancun to take place between March 24th and 28th. On the morning of March 24th, my boyfriend and I arrived at Midway Airport at 4am, two hours before our flight to Atlanta was scheduled to depart. We had, in our hands, our confirmation email from Cheaptickets.com with seat assignments as well as paper tickets sent to us by the company. You can imagine our concern when the Delta employee handed back our tickets and told us, “You have no reservation with us. Your reservation has been canceled. I cannot help you.” The next nine hours were spent waiting at Midway airport, making phone calls to cheaptickets.com customer service, the airlines, and our hotel. We learned that all other flights (Atlanta-Cancun, Cancun-Charlotte, Charlotte-Chicago) and our hotel reservation were intact. However, without a flight to Atlanta or another flight to Cancun, we would lose our entire vacation. We were hopeful that Cheaptickets.com would do everything in its power to get us on another flight to Cancun, but nothing of the sort was done. We also learned from Delta that this reservation had been canceled by Cheaptickets.com on the same day the package was purchased (January 10th). This was obviously very distressing news.
We spoke with a total of 15 customer service representatives on March 24th, all in attempt to rectify this situation and get to our vacation destination. Instead of providing assistance, we were often put on hold for up to an hour at a time, disconnected, or simply transferred to another Cheaptickets.com employee. The end result was our being told that we could not be put on another flight. We never even received an explanation as to why Cheaptickets.com employees canceled this reservation.
I am now receiving harassing phone calls from an employee of Cheaptickets. She claims that I will find MYSELF in "financial trouble" if I do not send back the original airline tickets to Cheaptickets. This request is being made 4 months after the vacation was to take place.
|Solution of your complaint||At the very least, my letters to the company should have been answered with an apology. I feel that we were due monetary compensation, which we DID receive with the help of my credit card company. At the very least, however, Cheaptickets should have extended us vouchers for airfare or a vacation package due to the error on their part and ruining what should have been a special vacation. |