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Complaint Details


Posted byNicole Maiola 
Organization / Product Details
Organization Name
Product/Service DescriptionPackage Given away!!
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeCathy, Valerie,Chioke 
Complaint Details

I got a first infonotice of a delivery on Friday when I didnt get another one Monday when they said they would redeliver I tracked the package. It said it was delivered. I contacted customer service the first time and they said it was delivered and gave me a name of who signed for it. I dont know that the package is cause it was sent to me I didnt order it. The told me to contact who sent it.. and it was delivered and track it. I tried to track it both times I submitted a missing claim it didnt go through. I contacted them again and told them it didnt go through, they said file a damage claim. AGAIN I contacted and told the same story no they didnt have a missing claim on file it was delivered monday 2 30 to "persons name" I said great repeated story again.. they said call and file a trace. Now Im totally angry!! They dont seem to get the point that its not about finding the package, its more then likey wayyy long gone. The point is this driver came up to an apartment building wher eyou need to buzz in, and when I wasnt home didnt leave an infonotice.. nooo he gave it to someone. There are 4 apts I know all my neighbors, none of them have that name nor do they know anyone with that name. UPS doesnt seem to want to listen nor care that their driver gave away a package to some strange guy/girl that just walked up and asked for it! Im frustrated and very mad!@ 

Solution of your complaintI want them to find out who the driver is and why the hell he decided to give my package to some stranger who doesnt even live in this building! And I want them to acknowledge it was their mistake and instead of making me work to track it and find out.. they should!!! And the driver should take responsibility.  
ActionI would make sure that the driver is talked to and made to know you cant just give away peoples stuff. And I would make sure that driver never delivers my stuff again! 
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