CUSTOMER’S NAME: VIJESH KUMAR TAYAL
PACKAGE: ALEX PLUS
COMPLAINT : VERY WEAK SIGNAL STRENGTH AT VIJAYA TALKIES CENTRE, TADEPALLIGUDEM, WEST GODAVARI DISTRICT, ANDHRA PRADESH STATE.
APPLICATION: TO INSTALL SIGNAL BOOSTING TOWER IN THE AREA AND MEANWHILE PROVIDE ME WITH INTERNAL REPEATER/BOOSTER TILL THE SIGNAL
STRENGTH IS IMPROVED.
COMPAINT PENDING: SINCE 8 MONTHS.
I was earlier a Customer of Idea . In view of my High Billing pattern, I was invited by your Associates to Join in “ALEX” Scheme of yours. Upon persuasion, I decided to Join Airtel. I was exempted from paying any security deposit or Activation Charges. I was allotted “9866443366” as my number.
Since about 8 months , I have been facing a huge problem with Network related issues at Tadepalligudem, West Godavari District, Andhra Pradesh State. All most every call is dropped while conversation. I have to either shout on the phone or come out in the open to speak. I have raised this Complaint Time and again with your Customer Care Department, who have only been promising that the Network issue will be resolved in a Matter of 2 months. They have accepted that the signal strength at the area is actually very weak and even allowed me goodies in the form of 200 minutes of Airtel communication free of Cost. This is not the solution at all .Such an service was never expected from a Premier Telecommunications Service Providers such as Airtel.
My number is known all over and am unable to actually Migrate to other Service Providers who have been quite responsive to Customers’ Complaints.
I request you to install a new Tower at Vijaya Talkies Centre in Tadepalligudem and relieve your customers in this area from the Hardships of weak signal strengths. Meanwhile I request you to Provide an Internal Booster/repeater , till this Tower is actually installed.
I demand a written commitment that this network issue will be resolved and in the meantime, I would be provided with an internal repeater to enable me to use the services of Airetl effectively. Ishall wait for your immediate response on this, else I shall be compelled to initiate Complaints in suitable legal forums .