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Complaint Details


Posted byNicole Maiola 
Organization / Product Details
Organization Name
Product/Service DescriptionPackage given away to some random stranger who asked for it
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintReliability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCathy, Valerie, Chioke 
Complaint Details

I was left an infonotice on a friday saying they tried to deliver and would redeliver on Monday. Well on that Monday when I got home from work I looked for another notice because I hadnt see them. When there wasnt one I tracked the package and it said it was delivered. I contacted customer service and they said yes it was at 2 30 to some "name" Ok?? So I have 3 neighbors in an upstairs apt area where you have to be buzzed in.. none of them have that name none of them know anyone by that name!!?? So I contact them they say it was file a claim so I filed a claim twice!! Then went to check that it said there was none.. contacted customer service again nope there is no cliam but their service says it was delivred I KNOW but not to ME!! So I have been sending notes and getting the same thing over and over and over.. file a claim claim wont file.. contact the people track it? How can i track it? You said it was delivered yes but to some strange whoever that walked up to your driver and he said ya sure here take it! I get nothing from these people but the same cut and paste "it was delivered to such and such on 7/11. Im so mad about this.. I mean the next time I order something how am I gonna trust that your drivers wont just hand it off to any bumb on the street that can make up a name! I want answers! 

Solution of your complaintI think they should actually read what Im writing.. they should respond to the problem not the cut and paste form answer. I think they should find out who the driver is and find out why he gave it away. I want acknowledgement they screwed up and stop saying it was delivered, it was my package and it was given to someone else!!! I was the driver looked up and asked what the heck he was doing and why he did not leave an infonotice! This is his/her fault you cant just give it away and call it a day thats not how it works!! 
ActionI wont use ups again.. I will use anyone else I can trust.. because if they cant comprehend what Im saying and understand why im upset and that just cuase it was given away and a name was put down that doesnt mean it was delivered and oh well !!! Its their fault its gone and I wont waste my money so they can give away my stuff! 
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