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Complaint Details
Pending

BPL Mobile

Posted byDale  
Organization / Product Details
Organization Name
BPL Mobile
Organization e-Mailredressal.mum@bplmail.com 
Product/Service Description
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeAmol & Pradnya 
Complaint Details

This is a time-worn complaint against the the BPL billing section, ALTHOUGH I am a prepaid customer. The person in question is a lady who goes by the name of Pradnya and a gent by the name of Amol. I have put in a formal request previously to stop calls from the BPL billing section to no avail. I have been spoken to very rudely with absolutely no courtesy and it has been more than a few months of this rude behaviour. The cal centre execs. have a very demeaning and demanding way to talk to customers, even though they call right in the middle of my day, during important meetings and to make matters worse they dont even apologise and laughingly bang the phone down when i request to speak to a team leader. 

Solution of your complaintI would like a written apology and if these people would get thrown out of their current posts, of hopefully if they will undergo a training on courteous and humane behaviour, from an accredited clinical psycologist. 
ActionI will take this matter to the consumer court. 
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