24th july, 2007
Sub: Perennial Problem
Ref: TATA SUMO SE+ Registration no. KA-02-MB-2199 Chassis no. 418018GTZ935703, Engine no. 483DL56GTZ721461 Purchased from Manipal Motors Pvt., Ltd., Bangalore vide their Invoice No. ARN: AR01-06-1911305096 dtd. 08/09/2006.
With reference to the above please note that, while on running the said vehicle there is noticeable vibration coupled with unusual noise in the rear side making it impossible to travel in this vehicle. This vehicle has undergone servicing twice and there is absolutely no improvement in the prevailing condition despite our complaining to your authorised service centre.
We have reposed faith in Tata motors for last many years and buying these vehicles again and again. Today, we have last faith and feeling that why we should pay so much to buy the comfort of a bullock cart.
As a last resort we have send this vehicle today to M/s Prerana Motors Pvt., Ltd., Peenya II Stage, Bangalore for 3rd Servicing. We request you to get this vehicle thoroughly inspected by a competent authority or a engineer, so that the problem is solved all for once and the vehicle be good enough to travel.
The matter is series and urgent and needs your attention, that could be a pointer in making our decision to buy this vehicle in future.
For Mallar Group of Industries,
Copy to : Manipal Motors Pvt., Ltd., Palace guttahalli, Bangalore.
Prerana Motors Pvt., Ltd, Lalbagh Road, Bangalore.