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Complaint Details

LG Electronics

Posted byDEEPAK  
Organization / Product Details
Organization Name
LG Electronics
Product/Service DescriptionLG Colour computer CRT Monitor Sl. No. 2556
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCustomer care centre , Lucknow with Ph. No. 0522 4041998 & Mr. Yusuf (Mobile No. 9919501299) 
Complaint Details

I have purchased a new computer system on 04 DEC2006 with a LG CRT Monitor (S. NOl. 2756) from a vendor at Lucknow. It is not working since 20.07.207. The customer care no. on broucher was not working. Then I got the no. of Lucknow Customer care centre (0522 4041998) and made complaint on 23.07.207. They promised me to look the problem on same day. On 24.07.207 , I again contacted the customer care centre, The asures me that the complaint will be look after same day. Then I took hafd day leave and reached home for waiting the customer care executive. ( I lives alone at the addres where computer installed). I made about 05 phone calls and they were asuring to attend the complaint . But, No executive reached to attend the complaint. Then at approx. 05:00PM I againg called at the no. 4041998 and ask about any seniou officer, Centre manager or the contact no. of LG NOIDA centre. But they dont gave me any number. On the next day, 25.07.2007 I got the no. of service engineer Mr. Yusuf (9919501299). I talked him and he promised me to attend the complaint on same day. I again took the leave from office and wait for any response. Till now, i.e. 26.07.2007 ( 12:30PM) I am still waiting for repairing the monitor. I have a computer related job, so my work is suffring a lot.  

Solution of your complaintLG Electronics is one of the best consumer product company. I have another product of LG. But, fortunatly, There was no need to call the service centre. This, the first time, I got the harrasing experience. The company should take care of After Sell Service. If the Service Engineers are not in position to look the compalint , atleast they intimate the customers, so the precious time of customer may be save. 
ActionI will think a lot before purchasing the product of LG, because AFTER SELL SERVICE is important for us. 
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