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Century Tiles Ltd,Himatnagar, and VM Hardware, Bangalore

Posted byCol WB deSOUZA 
Organization / Product Details
Organization Name
Century Tiles Ltd,Himatnagar, and VM Hardware, Bangalore
Organization e-Mailinfo@centurytiles.com 
Product/Service DescriptionCentury Foor Tiles 24"X24" JAISALMER
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeMr Manishbhai of Century and Mr Aslam of VM Hardware 
Complaint Details

Bought "Century floor tiles" from VM Hardware Bangalore, for 37800=00, When the laying commenced we realised that the tiles were warped and also there were a large number broken in the packing. The tiles were delivered to the premises. Immediately VM Hardware was contacted who put me on to the Marketing agent of "Century Tiles", who in turn put me on to the local Rep of "Century" MrPrakhyat Naik. The latter visited the site and stated that the tiles were not defective and this deformation was standard for all such tiles. We continued to lay them but found that the deformation was very visible and not acceptable. The rep visited a second time and after this inspection agreed that the ties were indeed defective. He assured me that he would bring his quality control and sales manager, Mr Ram, who was visiting the city, to inspect the tiles. This was on 20 Jul, til date despite calling Mr Naik, Mr Ram and also Mr Manish at Himatnagar Gujrat, each repeatedly, Mr Ram promised to visit on three occasions, but failed to kee his appointments, so did Mr Naik. Mr Manish promised to direct them to my site, but no action till date. Now when I call my calls are not accepted. My work is at a stand still, and I have spent 6 days waiting on the duo to come to the site, and over 50000=00 on this item alone. 

Solution of your complaintA Site visit, acceptance of their liabiity of the product and the distress it has caused me,a senior citizen. 
ActionNo idea,  
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