Tata Indicomm Broadband from VSNL
|Posted by||D Ravi Kumar |
|Organization / Product Details|
|Tata Indicomm Broadband from VSNL|
|Organization e-Mailemail@example.com |
|Product/Service Description||Surf Power 7500 - 6 months validy for Broadband upto 2 MBPS|
|Warranty Status||Under Warranty.|
|Reason for Complaint||Performance |
|Complaint Rating||1(in a scale of 1 to 10)|
|Name of the Company Employee||Tata Indicomm - Customer Services |
Signed up for this connection around a months back.These are the woes ;
1. Connection was applied for Ravi Kumars name and it happened in another name ! Took 4-5 days to fix.
2. On July 7th the connection finally became active.But then till date , have logged 5 complaints and maybe double the number of followups and wasted phone bills .
3. The connection being for a 2 MBPS Prepaid Broadband Connection- Paid 6 months fees upfront ( Rs. 3500) has absolutely no stability.Keeps comeing and going.The most unfortunate part is that its Server/Technical problem not likely due to Installations or cabling.
What kind of Service can Tata/VSNL expect to provide and yet do business. I want this fixed immediately and also want a compensation for the Mental Trauma and for not being able to use what I have paid for !
You know what, I was offered an extension of above 6 months ofr the downtime- but with this service- I wont last that long ! I want to use the service.
Absolutely no idea of customer service and do not want to fix the issue !
|Solution of your complaint||Fix the Technical Problem once and for all, if Tata thinks they are capable tof running this business ! Of course I want a compensation of nothing less than Rs. 1000/- to start with ! |
|Action||Close the connection and complain at www.core.nic.in to be taken up to the President of India about extremely poor customer service. |