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Complaint Details
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Tata Indicomm Broadband from VSNL

Posted byD Ravi Kumar 
Organization / Product Details
Organization Name
Tata Indicomm Broadband from VSNL
Organization e-Mailxxx@xxx.com 
Product/Service DescriptionSurf Power 7500 - 6 months validy for Broadband upto 2 MBPS
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeTata Indicomm - Customer Services 
Complaint Details

Signed up for this connection around a months back.These are the woes ;

1. Connection was applied for Ravi Kumars name and it happened in another name ! Took 4-5 days to fix.

2. On July 7th the connection finally became active.But then till date , have logged 5 complaints and maybe double the number of followups and wasted phone bills .

3. The connection being for a 2 MBPS Prepaid Broadband Connection- Paid 6 months fees upfront ( Rs. 3500) has absolutely no stability.Keeps comeing and going.The most unfortunate part is that its Server/Technical problem not likely due to Installations or cabling.

What kind of Service can Tata/VSNL expect to provide and yet do business. I want this fixed immediately and also want a compensation for the Mental Trauma and for not being able to use what I have paid for !

You know what, I was offered an extension of above 6 months ofr the downtime- but with this service- I wont last that long ! I want to use the service.

Absolutely no idea of customer service and do not want to fix the issue ! 

Solution of your complaintFix the Technical Problem once and for all, if Tata thinks they are capable tof running this business ! Of course I want a compensation of nothing less than Rs. 1000/- to start with ! 
ActionClose the connection and complain at www.core.nic.in to be taken up to the President of India about extremely poor customer service. 
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