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Complaint Details

After Hours Formalwear

Posted byRuben Castellanos 
Organization / Product Details
Organization Name
After Hours Formalwear
Product/Service DescriptionWedding Tuxedo Rental
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeAnthony 
Complaint Details

On June 2007 we went to rent tuxedos for my wedding.A young associate approached to help us and work out a package for my wedding. Was quoted $70 total plus taxes for each party member. He mentioned that it was all that each of them would pay. I went ahead and paid the charge that I owed on my tuxedo. On 7-13-07 one of my groomsmen went to get fitted for his tuxedo and was charged about $120. My groomsmen called me and told me that he had paid more than what I had told him. I called the tuxedo place later that day and explain to them the situation and they told me to come in the next day and speak to the manager. I went in the next day and was told by the manager that there was an additional charge of about 40 for the accessories. I explained to him that his sales associate had failed to notified about this additional charge. That I would had not care about the additional charge if I would of had been informed about it at the time of registering my wedding there. I asked to speak to his district manager and he said that he couldnt give me his number that he would call him and then give me a call back. When he did call me back he said that his district manager said that we had to pay for the additional charge and to come in to see how much it would be. I decided to cancel the rentals and demanded a full refund for me and my groomsmen who had paid in full for the tuxedo. However the manager said that there was a $20 cancelation fee. However how it is possible that I stil have to pay for the horrible service that they have to offer and for not training their staff correctly. When my sister went to get the refund they told her that they were going to charge the $20 late fee because his corporate had told him to do that since the prices were posted in an 8 by 10 frame in the wall. So since the beginning when I went to acquire the tuxedos they should of told me to look at the wall for the prices instead of quoting me the wrong amount. My both sisters are getting marry in 2008 and let me tell you that they will not be renting from your company. I am under so much stress to have to deal with unprofessional people. The manager was of no help instead made it seem like I was ignorant for not looking at the frame which was never pointed out by his staff. Trusth me that I will let all of my friends and relatives know about the horrible experience that I had at AfterHours Formalwear in Glendale, CA store 826.  

Solution of your complaintThat I will be given an apology and given the cancelation fee back because I would of not had cancel if I would of been quoted the right price. I cancel because of the horrible service that I received and for staff not been trained right.  
ActionI will definely file a complaint with consumers affairs.  
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