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M/s PASCO PEERAGAHI , DELHI

Posted byNAVEEN ARORA 
Organization / Product Details
Organization Name
M/s PASCO PEERAGAHI , DELHI
Organization e-Mail 
Product/Service DescriptionMaruti Swift VXI PETROL SUNLIGHT COOPER : Booked on 10.06.2007:RECEIPT NO. 37258 & ALOTTMENT NO. 0882-0010635
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeSH. NAVNEET : SALES GM 
Complaint Details

BOOKING RECEIPT NO. 37258 & ALOTTMENT NO. 0882-0010635 at PASCO PEERAGARHI MARUTI DEALERSHIP, DELHI

DATE OF BOOKING : 10-06-2007

MODEL BOOKED : SWIFT PETROL VXI SUNLIGHT COPPER
BOOKING AMOUNT PAID : Rs.10,000

WAITING PERIOD COMMITTED : 1 AND HALF MONTHS FROM THE DATE OF BOOKING.

TILL DATE AS ON 29.07.07 : The vehicle is not available at PASCO PEERAGARHI.

Dear Sir,

Despite of the waiting period is over, i have been talking to THE marketing executives of M/s PASCO PEERAGARHI very patiently. But as of now, thir marketing GM( Sh. Navneet) is not able to tell anything firmly. Moreover, he is issuing false committments since last past one week. Intially he confirmed the vehicle availability on 21/07/07, which failed. Then after my several telephonic follow ups and personal visits , he committed the next date of delivery on 28/07/07, which also failed. Moreover, they have also processed my all loan formalities from KOTAK MAHINDRA bank . But , I have been waiting for the car as a fool since last a week, when I prepare myself with my budget everytime and come to know that car is not available. It seems, as if, no body is serious in M/s PASCO PEERAGARHI for the customers. I waited for car for 45 days after the booking, very pateintly and quitely . But now, when the committed duration of 45 days is over, it is difficult for me to sit quietly. When I cross compared with the other dealers , i found that the customers have taken their deliveries ( of same model) within 45days comfortably after their bookings.

It is really difficult for a customer to pay the booking amount at several dealers and then wait for the delivery from the fastest one of them.
PLAEASE TELL ME SIR, IS IT MY FAULT THAT, I HAVE APPROACHED AND TRUSTED M/s PASCO PEERAGARHI FOR MY INVESTMENT..
 

Solution of your complaintEITHER THEY SHOULD PROVIDE MY CAR IMMEDIATERLY ( AS COMMITTED ) OR THEY SHOULD REFUSE/SURRENDER THE BOOKING.. 
ActionTHEY SHOULD BE PENALISED FINANCIALLY IN LIEU OF KEPT ME WAITING BEYOND THE WAITING PERIOD. DUE TO THE REASON , SINCE I HAD A BOOKING AT PASCO PERAGARHI. I COULD NOT APPROACH TO THE OTHER DEALERS FOR BOOKING. 
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