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Sansui India

Posted byBhaskaran Nair 
Organization / Product Details
Organization Name
Sansui India
Organization e-Mail 
Product/Service DescriptionSansui LCD LCD 202
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeevINCENT & Kanakaraj 
Complaint Details

Our above mentioned TV has a problem with its adaptor (so said the mechanic) on the 26 th of July 07 when he finally agreed to come after much pesuasion ( this process started from the 24/07/2007) his name is Vincent 9840419922. This person nolonger communicates with us after this visit of his and now on 30/7/07 we were told to escalate this to Mr. Kanakaraj 9382298985 who said categorically that the adaptor would arrive in 3 to 4 days time after which he will depute some one to attend our TV.

There is no TAT nor is there any politeness in answer , looks like we are at the mercy of these (gentle)men and surprise surprise when i wanted to register a complaint the site does not work.

Service is pathetic any one who buys Sansui should first taste this before they try the brand.  

Solution of your complaintFrom the last 7 days i honestly do not expect anyone to even call on me. V.BHASKARAN NAIR PH 9840092328/22456060/22446080 
ActionI will go to some consumer forum, pershaps i should parcel and send it to the GM- Customer care or GM Sales and (dis)service. 
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