|Posted by||Bhaskaran Nair |
|Organization / Product Details|
|Organization e-Mail|| |
|Product/Service Description||Sansui LCD LCD 202|
|Warranty Status||Under Warranty.|
|Reason for Complaint||Customer Service |
|Complaint Rating||9(in a scale of 1 to 10)|
|Name of the Company Employee||vINCENT & Kanakaraj |
Our above mentioned TV has a problem with its adaptor (so said the mechanic) on the 26 th of July 07 when he finally agreed to come after much pesuasion ( this process started from the 24/07/2007) his name is Vincent 9840419922. This person nolonger communicates with us after this visit of his and now on 30/7/07 we were told to escalate this to Mr. Kanakaraj 9382298985 who said categorically that the adaptor would arrive in 3 to 4 days time after which he will depute some one to attend our TV.
There is no TAT nor is there any politeness in answer , looks like we are at the mercy of these (gentle)men and surprise surprise when i wanted to register a complaint the site does not work.
Service is pathetic any one who buys Sansui should first taste this before they try the brand.
|Solution of your complaint||From the last 7 days i honestly do not expect anyone to even call on me.
PH 9840092328/22456060/22446080 |
|Action||I will go to some consumer forum, pershaps i should parcel and send it to the GM- Customer care or GM Sales and (dis)service. |