HeroHonda Passport Programme,
Complaint regarding Passport No.01F46C01579
I have been your member since July 2001 and today I have visited Khanna Automobiles Showroom ,Safdarjung Enclave to redeem the points I accrued.This is my first visit to redeem my points. The moment I showed my passport to Mr.Shri om (Passport executive) he was very indifferent, and casually checked the points and told me that I should produce proofs for the points accumulated until now. My passport clearly shows 16566 points carried forwarded from my old passport which I had renewed from the same Showroom. I have a total of 16972 points until now. I have tried my level best to make them understand that I have not redeemed any points earlier,but they refused to accept my explanation . Immediately I contacted Ms.Ananditha at 011-26144121 head office Vasant vihar, to my surprise she was not helpful to solve my problem. She told me that I would need to wait for few days till they verify all points and she would confirm me the same on phone. She also told me that it is not possible to redeem all points on one fine day.
I never expected such an harrowing experience from your dealers and officers incharge. I request you to take necessary action in this regard and help me redeem the points at the earliest.