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Complaint Details
Pending

Airtel

Posted byAbbasali Syed 
Organization / Product Details
Organization Name
Airtel
Organization e-Mail121@airtelindia.com 
Product/Service Description
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeRoy Anthony 
Complaint Details

Since the last few months airtel has been charging me for a service(Hello tunes) for which I have never subscribed in the first place. On being questioned by me the Airtel customer service supervisor replied " You were informed about the subscription of this service by an sms and there is no way the company will give you a refund". The said SMS was " Hello customer your subscription for hello tunes has been updated, for any issue sms back to this number". How the hell am I supposed to know by this SMS that Rs.30/- will be deducted from my prepaid balance everymonth ? It does not even mention that this is a paid service or if you have any complaints then you have to take acion within 7 days. What sort of a policy is this ? I think Airtel is just trying to loot its customer in such manner. Please take appropriate action. In a hindi speaking country where most people do not know English such an SMS would be illegal and is nothing but a way devised by airtel to loot people.  

Solution of your complaintRefund my money back. Whatever airtel has charged me till now for this service. 
ActionApproach a consumer court 
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