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Nokia

Posted byGeetan Kalra 
Organization / Product Details
Organization Name
Nokia
Organization e-Mail 
Product/Service DescriptionNokia, Model 6681, Bill No. 014304 dtd 19.05.06.
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating7(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I have purchased a handset of nokia model 6681 vide invoice no. 014304 dated 19.05.2006 amounting to Rs. 13,850/-. The sets IMEI No. 355660008080196, Ch. No. 0675294447929. Purchased from the authorised dealer of Nokia M/s Grewal Watch Company, Sadar Bazar Road, Ambala Cantt (Haryana). During warranty, after six month from the date of purchased, the handset was become out of order. I went to Nokia`s authorised service station at Chandigarh. They kept my handset for a week, and returned after making it setright. After seven months of the repair, the handset is again giving the same problem. Now they said that the warranty period of one year has passed. However, warranty should be re-set from the date of repair of the handset.

 

Solution of your complaintSince the handset is very expensive, and giving continous problem, the handset should be replaced with new one under warranty.  
ActionI would be compelled to go consumer court. 
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