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Complaint Details
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Tata Motors Ltd

Posted bySUBRAT CHAKRAVARTY 
Organization / Product Details
Organization Name
Tata Motors Ltd
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionINDIGO GRAND DICOR XL, Invoice no: NawabM-0607-02760
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintReliability 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeSanjay Kharoo, Mr. Raina, Mr. Rajgopal 
Complaint Details

When one buys the most premier brand product of a company like Tata Motors, one would expect the product to be atleast worth the money if not the esteem of the organization.

Even before the first service time, the AC stopped working and it took three days at service station to resolve the problem after replacement of a ECU. At the time of first service alternater was havinfg problem, engine was bleeding diesel, the phone charger and kit not working, one of the video screens not working, back seat come out from one side, meter on the dashboard not working.

After 3 days at service station the car was given back. Phone problem pesisted and even after feedback to Tata Company as well as repeated followup with service station I was aksed to get in touch with some vendor who never showed up after inspection and showed ignorance to who is suppose to solve the problem.

Now not even 10-15 days after service the engine check light starts glowing time and again.

I want the company to realize what happens when a person puts in his hard earned money to buy a product the minum expectation is realiability. Forget reliability the difficulty which I am having to undergo everytime when I have to leave the car for days at service station, it adds to the woes of not only what happens to the new vehicle but also the difficulty I have to undergo. This is causing so much mental agony and pressure for the decision I took to buy the product and npow having to spend my time, egenrgy, money on this new car rather than enjoying the car. It is just 6000KM and I am worried about my plight ....

A pathetic product, not at all reliable and topped with insensitive support structure  

Solution of your complaintI am not sure ... perhaps somehow getting rid of the vehicle 
ActionAnything ... I am right now trying to follow the standard procedure as being advised by the agency and company ... but believe me it is not at all adding to my comfort and reliability on the product and the future of this car.  
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