|Reason for Complaint||Customer Service |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||your call centre |
Automatic downloading of A.R.RAHMAN TUNE on customers cellphones without giving any option to the customer whether he\she would like to download it or not is a criminal offence not expected from a corporate like BHARATI AIRTEL. After my repeated complaints and threat to drag the company to consumer court, SMS were sent next day. But it all proved only window dressing for the customers to be cheated immediately on expiry of free period because customers will not be informed about the charges which will be directly deducted in case of pre-paid services. BHARATI AIR-TEL is inviting big trouble for itself by resorting to such a mean ways of making money. I have been trying to deactivate this tune but all invain. I tried *106# and unsub SMS 1000 times but the tune is still not de-activated. Bharati Air-tel cannot impose certain tune on its customers without customers permission. The management should wake-up to such a cheap marketing gimmics which will bring only bad name to the company.
|Solution of your complaint||Immediatelt deactivate the tune. Ask apology. If at all you want to do it first ask the customer whether he\she is interested or not ? Give clear information on charges and then proceed. |
|Action||I will sue BHARATI AIR-TEL LTD. |