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Videocon (India)

Posted byDeepak Kumar Barik 
Organization / Product Details
Organization Name
Videocon (India)
Organization e-Mailservice@videoconmail.com 
Product/Service DescriptionVideocon DVD (Model. VA 5001) given for service at the authorised service centre at Warangal(JOB No.1747 dated17.03.2007).
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr Raghu 
Complaint Details

I had given my DVD on 17.03.2007 for service at the authorised service centre at Warangal, Andhra Pradesh and my JOB No. was 1747. Upon my contacting the service centre several times, I could not get the proper response and every time I visited, I was being given false promises that it would be done at the earliest. But finally on 02.06.2007, I made up mind to collect the DVD by any means and get the same repaired at some local private service. But the service centre incharge, Mr. Raghu told me that the DVD was beyond repair and if you would like, we would take it in buy back and upon your paying an additional sum of Rs. 1650/-, we would supply a new DVD with advance features. I immediately accepted their offer and paid Rs. 1650/- as requetsed by them on 02.06.2007 against receipt no. 1916. But to my surprise, I have not been supplied the DVD till today and above all I am made to run around the service centre about 20 times in past one & half months.
 

Solution of your complaintI want the replacement as promised to me, since I have already paid the money for the same.  
ActionI will be constrained to approach the consumer forum for redressal of my grievance, if it is not resolved shortly.  
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