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Jennifer Convertibles

Posted byBeverly Lerner 
Organization / Product Details
Organization Name
Jennifer Convertibles
Organization e-Mail 
Product/Service DescriptionJennifer Convertible Leather Service
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMs. Meryl Gair 
Complaint Details

Although we have had the leather couch for only 18 months Jennifer Convertibles changed their lifetime frame warranty in 2005 to one year so the flattened cushion, the sagging frame is not covered by their convenientley changed warranty. This allows them to continue to produce Very expensive "JUNK FURNITURE".

Their lifetine upholstery SHIELD Leather protection plan for $99.99 contains many exclusions which seem to be the problems that happen right away such as a defective dye job on the leather which is now turning orange and is not covered. 

Solution of your complaintLet enough people know how unresponsible Jennifer Convertibles Products are and the horrible warranty and customer service they have. 
ActionI am stuck with the couch! 
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