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Complaint Details

Hero honda

Posted byAtul G 
Organization / Product Details
Organization Name
Hero honda
Organization e-Mail 
Product/Service DescriptionHero Honda Karizma
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeWebsite 
Complaint Details


I purchased a Hero Honda(HH) Karizma on 16 June 2007 from Fortpoint ,Mumbai.On taking delivery of vehicle the same day found that vehicle was damaged(silencer cover,plastic leg guard,brake lever ,handle).The same was brought to the attention of the dealer who replaced the relevant parts.
Firstly this shows that there is poor PDI either at dealer end or company.

I have been using the vehicle as per user manual instructions on speed,accelaration etc.

Have been riding it for the last one month and half and find various problems
1.Rear shocks give a feeling that they are made of wood! no shock absorption worth the name!
2.Inconsistent pick up-sometimes you get a feeling that a 100 cc wud be better.
3.Poor gear shift-specially 2nd-neutral-1st combination
4.Poor average.
5.Horn went dead within a month-later problem corrected by dealer
6.Poor pick up
7.Engine/silencer sound is the most worrying-sounds like am driving a minidor tempo with a misfiring sound when decelarating.

I did show the bike to Creative motors in mumbai but got it back with the same set of problems not rectified barring the horn problem.

This was again highlighted to Creative Motors during 1st service but nothing done.
Also within less than 2 months parts are rusting!



Solution of your complaintThe vehicle is checked by Hero Honda and problem resolved 
ActionPlease advise! 
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