I had purchased Original Phillips Hair Dryer - 1000 Watts with Detachable Styling Nozzle form Rediff Shpping website on 27.05.2007. The product was to be delvired by 01.06.2007at Seoni(M.P). Neither the product has been delivered nor the amount has been refunded to my account. I have been writing mails to them, but of no use. Only once i was said that the product has come back to them on 02.06.07 as their logistic partner do not provide service for that area and they have redispatched through another service provider.
They have also not provided any contact no, for handling customer query. However there is a no. for booking new orders 022-25313535. Even when called up at this no. they said they could do anything in this regard. I have written mails to them 4-5 times ( record avialble with me) from thier Help Options in their website.
Rediff shopping is providing proper service, and are duping customers by not refunding their money back.
Please guide me taking up this matter with Customer Court !
Order Reference No : 3907060
Amount : 890/-
Date of Order : 27.05.07
Product : Original Phillips Hair Dryer - 1000 Watts with Detachable Styling Nozzle