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Complaint Details
Pending

rooms to go

Posted byrichard gogel 
Organization / Product Details
Organization Name
rooms to go
Organization e-Mailrcb1936@aol 
Product/Service Descriptionleather chair and ottoman
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeebrenda, customer service 
Complaint Details

purchased a leather sofa, three months later noted a defect in the leather. called rtg, would not replace the chair and ottoman but would send out a repair person. the repair was completed. repair was done on ll/23/03. i called rtg, to get service on the repair that opened up and was told it was out of warranty. at the time of purchase i paid extra for a leather bond and was told this will give me 3 years warranty. they now refuse to repair the chair. i spent over l0,000 at rtg and was given a complete customer satisfaction as there sales pitch and in a pamphlete they gove me. 

Solution of your complaintrepair the chair. 
Actionbetter business bureau and complaint sites. 
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