purchased a leather sofa, three months later noted a defect in the leather. called rtg, would not replace the chair and ottoman but would send out a repair person. the repair was completed. repair was done on ll/23/03. i called rtg, to get service on the repair that opened up and was told it was out of warranty. at the time of purchase i paid extra for a leather bond and was told this will give me 3 years warranty. they now refuse to repair the chair. i spent over l0,000 at rtg and was given a complete customer satisfaction as there sales pitch and in a pamphlete they gove me.