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Complaint Details
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Tata Indicom

Posted bySumathi Shubhashini P. 
Organization / Product Details
Organization Name
Tata Indicom
View all Complaints against this organization
Organization e-Mailcustomerservice@vsnl.com 
Product/Service DescriptionPrepaid Broadband Connection; Account No. 1078455
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeSeveral employees 
Complaint Details

I took the prepaid DSL connection from Tata Indicom on 18-Mar-07. I lodged a complaint with them about the services being down on 02-Jul-07. They did not return any complaint number but confirmed to work on it. the issue was not resolved until 05-Jul-07. On my next call they gave me a ticket number 2880592 and worked for an intermittent connection.
My struggle for a stable connection went on there after with several tickets being raised.
Date Ticket Number
05-Jul-07 2880592
11-Jul-07 2947126
16-Jul-07 2996114
18-Jul-07 3014500
07-Aug-07 3212308
They have been closing every complaint ticket of mine although they did not resolve the problem. The last time i could get connected to net was on 13-Jul-07 with an intermittent connection. The services got disconnected 4 times within 40mins.
All these details have been registered in Tata Indicom customer service records, but noone is working towards establishing proper DSL connection for my account.
I am unhappy about them not having met with my complaints even after 1 month of rigorous followup. I have talked to several managers there (includes Floor supervisor Shiva and Paul) but did not get proper response.
They always put off my call promising a call back in few minutes that does not happen even after few days. 

Solution of your complaintTechnical team to work with immediate attention to restore stable broadband connection for my account. 
ActionI would like to sue them in court for taking my money but not providing the committed services. 
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