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Complaint Details
Pending

Airtel

Posted byMrs. Santosh Singh 
Organization / Product Details
Organization Name
Airtel
Organization e-Mail 
Product/Service DescriptionHopeless international Roaming facility
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeRegional manager Airtel Lucknow 
Complaint Details

I requested Airtel to provide international Roaming facility to me on my Mobile phone number
9935139726. I was asked to deposit Rs.4000/-. After I deposited money they gave me a new sim card saying that this will now work globally!
When I reached London on 10 May 05,my phone did not work at all.....I lodged a complaint with Airtel. Nothing happened.
When I reached Dallas, USA on 13th May,05 my phone did not work here too.
After lot of pursuation through other telephones, Airtel "programmed" my sim card and the phone worked Ok for few days.
I reached Canada on 3rd June 05. here again the phone failed.
EVEN ON MY RETURN TO INDIA THE PHONE REMAINED SCILENT.
When I enquired on my return my service provider tells me that my connection was disconnected for non payment while Airtel still has over Rs. 5000/- in my account !
In anguish, I returned my sim card to Airtel on 25july 05 and have asked refund of my money as well as compensation for the damages for failure on their part.
AIRTEL CHOSE TO REMAIN SCILENT AND HAVE NOT BOTHERED EVEN TO SEND A REPLY TILL THIS DAY
 

Solution of your complaintA FAIR ENQUIRY BE DONE AND GUILTY EMPLOYEE NEED TO BE PUNISHED. I DO NOT THINK THAT IT IS THE POLICY OF AIRTEL TO HARASS THEIR CONSUMERS. 
ActionGO TO PRESS AND FINALLY TO CONSUMER COURT 
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