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Complaint Details
Pending

AIrtel Post Paid (Bharti Cellular Limited)

Posted byMonalisa Palit 
Organization / Product Details
Organization Name
AIrtel Post Paid (Bharti Cellular Limited)
Organization e-Mailpunyap@hotmail.com 
Product/Service DescriptionAirtel Pre-Paid to Post Paid connection
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintUsability 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeRahul Malhotra / Floor Manager 
Complaint Details

My wife receives a call that she has a pre-paid Airtel connection and there is a special promotion going to convert it to post paid by paying Rs 500. She agrees to make this change and somone comes to our home from Airtel and fills up a form and asks her to give a photo id and copy of the drivers license. Then he leaves his name and number as Rohit - 9810664787 and promises it will be done within 24 hours.

She believes this person as he had all her details and pays him RS 500 in cash and does not insist on getting a receipt.

After a week, she tries to follow this up as the phone is still pr-paid and calls this number and realises that the number does not exist.

Since then she has been calling Airtel customer service to find out what is the status and everytime she hears a different answer. She has been asked to fax the Airtel form which is the only proof we have for this and she has already done it thrice.

She has managed to get in touch with Rahul Malhotra, floor manager and he claims that the complaint is closed as someone from customer service has visited our residence and she has changed her mind. They are full of lies and when she asked to provide evidence of such a communication, there was no answer.

As expected they always say that they will get back to you in next 24 hours and it never happens.

At this stage we are not sure if we have been cheated by an unscrupulus employee as it could be a well organized scam. We also believe that it could be an insiders job as the person pretends to be an Airtel employee and give all the personal information to win your trust and gets money in cash and disappears.

This will be only possible if there is alink between someone from inside Airtel. Selling database of information is another thing that should be prevented. These companies try to make money by selling your personal details which gets abused by unnecessary calls and exploiters.

The call centre guys are absolutely hopeless and I do not know why they should be there in the first place. They only give you run around and you achieve nothing.

In fact Airtel is advertising this kind of scheme and making it easier for this kind of things to happen. Now we are in a situation where we do not know where we stand.

I strongly feel that Airtel as a company should ensure that we as a customer do not get affected as their name and pre-printed stationary is used to document this information. They also should have a better customer service facility rather than employing this kind of incompetent people.

 

Solution of your complaintAirtel should look into this kind of problem and compensate the customers who are either victim or things have not moved due to their incompetencies. Rs 500 should be refunded in case they are not processing the application 
ActionWrite to senior official within Airtel 
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