|Posted by||Somanath Majhi |
|Organization / Product Details|
|View all Complaints against this organization|
|Organization e-Mail||Helpdeskindia@whirlpool.com,Tushar_Ganguly@whirlpool.com ,Shammi_Malik@whirlpool.com |
|Product/Service Description||Whirlpool Front Loading Automatic Washing Machine, Model : AWM-310, Invoice No-TV/R/C/022/00-01, Sl.No-419918015754|
|Warranty Status||Not Under Warranty.|
|Reason for Complaint||Customer Service |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||TUSHAR GANGULY, Mobile No.9435047080 |
Please see below for the details:
Hello Mr Ganguly
I have not yet received your response to my last email dated 25th June.
If I wish to go for replacement, then which whirlpool model shall be
offered? What is the current market cost of that model? Since the
old but expensive AWM-310 (Rs.24000) will be replaced instead of serviced,
its current depreciated value must be taken care of. What guarantee is
there that the replacement will be served in future?
Please reply to my queries as early as possible so that I can inform you
about my future course of action.
Electronics & Communication Engg.
Indian Institute of Technology Guwahati
Guwahati - 781 039 India
Phone: ++91-361-2582508 (o), -2584508(r)
Fax : ++91-361-2582542
> Dear Mr.Majhi
> Sorry for delay in reply of your mail due to my sick as I have a problem
> of Slipdise.First of all I like to inform you that Timer of your FLT-310
> Washing machine is out of order and it is not avilable
> accross the country.What we can give you our best Replacement policy(Under
> Bailout Scheme)i.e, 75% of your old machine value you have to pay to
> Company we will replace with a new Model.The above replacement policy have
> to be take sanction from Higher Authority after your required amount get
> approve from you.
> Waiting your reply.
> TUSHAR GANGULY
> Mobile No.9435047080
> Land Line# 0361-2595408/2342446
|Solution of your complaint||They have to repair the machine which costed Rs.24000/- and failed in 7 years of service. |
|Action||I shall approach Whirlpool Asia, USA customer service units for their action. |