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Complaint Details

Whirlpool India

Posted bySomanath Majhi 
Organization / Product Details
Organization Name
Whirlpool India
View all Complaints against this organization
Organization, ,  
Product/Service DescriptionWhirlpool Front Loading Automatic Washing Machine, Model : AWM-310, Invoice No-TV/R/C/022/00-01, Sl.No-419918015754
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeTUSHAR GANGULY, Mobile No.9435047080 
Complaint Details

Please see below for the details:

Hello Mr Ganguly
I have not yet received your response to my last email dated 25th June.

If I wish to go for replacement, then which whirlpool model shall be
offered? What is the current market cost of that model? Since the
old but expensive AWM-310 (Rs.24000) will be replaced instead of serviced,
its current depreciated value must be taken care of. What guarantee is
there that the replacement will be served in future?

Please reply to my queries as early as possible so that I can inform you
about my future course of action.

Thank you.
Somanath Majhi
Dr.Somanath Majhi
Associate Professor
Electronics & Communication Engg.
Indian Institute of Technology Guwahati
Guwahati - 781 039 India
Phone: ++91-361-2582508 (o), -2584508(r)
Mobile: 9954191028
Fax : ++91-361-2582542

> Dear Mr.Majhi
> Sorry for delay in reply of your mail due to my sick as I have a problem
> of Slipdise.First of all I like to inform you that Timer of your FLT-310
> Washing machine is out of order and it is not avilable
> accross the country.What we can give you our best Replacement policy(Under
> Bailout Scheme)i.e, 75% of your old machine value you have to pay to
> Company we will replace with a new Model.The above replacement policy have
> to be take sanction from Higher Authority after your required amount get
> approve from you.
> Waiting your reply.
> Thanks
> Mobile No.9435047080
> Land Line# 0361-2595408/2342446


Solution of your complaintThey have to repair the machine which costed Rs.24000/- and failed in 7 years of service. 
ActionI shall approach Whirlpool Asia, USA customer service units for their action. 
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