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wally mccarthy cadillac in roseville, minnesota

Posted byFr. John Mazzitello 
Organization / Product Details
Organization Name
wally mccarthy cadillac in roseville, minnesota
Organization e-Mailwww.mccarthyauto.com 
Product/Service Description1997 Cadillac Catera
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company Employeedennis pearson, adviser/olson, service manager 
Complaint Details

On Friday, August 19th, I discovered that my right headlight was not working. I called Wally McCarthy Cadillac in Roseville who had been servicing my car, and after some discussion, I was told to bring it in, (i.e., "how soon can you bring it in?"). I brought it in within 1/2 hour.(at c. noon). Their courtesy van brought me back to work. Their service advisor said I would be called when the job was completed. I was not called back, and their courtesy van driver said he only did pickups until 4 p.m., so I called them and asked to be picked up and brought to the Cadillac service center at 4. The courtesy van came early, but I was ready and was driven back to the service center. However, when I got there, the service advisor had not yet gotten any report from the mechanic working on my car. So, I waited for him to do so. After 1/2 hour, he came back and said that the light assemblage had gotten loose and had shorted out a circuit board, and it would cost me over $500 to replace. But since it was nearly 5 p.m., they would not be able to do that until MOnday. I asked about a loaner, since I needed a car over the weekend. The service advisor said that he would speak to his manager. Another 1/2 hour later, he came back to say that his boss would not authorize a loaner. I was upset and told him that they this was a bad experience and that they didnt care about me at all. I was told that when I paid the diagnostic fee ($58.00) I could retrieve my car. I paid the fee and left. However, when I got into my car, the dashboard "levelling" light went on and stayed on. Also there now is a "whirring " sound in the dash that wasnt there when I brought the car in. Early Monday morning, I called and asked to speak with the service manager Olson. He was unavailable but I left a detailed message regarding these new problems. He returned my call later in the morning and left a voicemail saying that all they did was look under the hood, and therefore my complaints were not connected with their diagnostic assessment. Basically, he denied that there was a connection between my new problems with the "leveling" light / dashboard sounds and their agency. Neither of these were present when I brought the car in on Friday, and a coincidence (i.e., these just happening to give out that day) is very unlikely.  

Solution of your complaintI want the ones who caused this problem to fix it. Mr. Olson, the service manager at Wally McCarthy Cadillac , said that I could bring it in for another diagnostic but made it clear that I would be responsible for paying for it and any further service necessary to correct these problems.  
Actionl) Contact the Better Business Bureau to file a complaint against Wally McCarthy Cadillac in Roseville, MN. 2) Contact the State Attorney Generals Office to report the incident and the lack of appropriate response. 3) Take my business elsewhere and end my customer status with this agency. 4) Publicize the shoddy treatment I received to friends and relatives. 5) Possibly pursue legal redress through my private attorney. 
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