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Complaint Details


Posted byPritam .Mhatre 
Organization / Product Details
Organization Name
Product/Service DescriptionPrepaid Hutch connection
Warranty Status
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeevikas , jimmy,sanjay 
Complaint Details

hi name is Pritam .Mhatre ....i hav just taken a new Prepaid HUTCH connection under the life time plan on 10 th of july 2007.......since then i hav been constantly getting a poor network in my area......i have complained many times to the customer care .....but i have never got a positive response from their side ....its very Sad to see that Mobile service provider like HUTCH is so unprofessional when it comes to responding to Customers complaints .....even after makin repeated complaints i had to struggle to even get a adequate response from the HUTCH dept........i hav launced a complaint to ...but still i am totally unsatisfied .......they arent even sure as to how long its gonna take them to solve the problem .............i am totally dissatisfied................hope this complaint will raise a voice against the Customer care dept 

Solution of your complaintprovide a new cell site ...that was what i was told by the customer care dept ......and the network dept .....that they need to install or provide a new cell site.....i think if Hutch is sure about their good coverage...and good networking capability shoudnt be a problem  
ActionI dont hav any good Knowledge about where to complain there any govt body who takes care of the customer complaints .....if their is any such body functioning then i will suerly raise my complaint against HUTCH......coz in other countries like Australia there are Govt bodies who take care of customers complaing about their mobile service providers......i hope there is a Govt body in India which takes care of such issues 
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