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Complaint Details
Pending

HUTCH-DELHI

Posted byRUCHIR MATHUR 
Organization / Product Details
Organization Name
HUTCH-DELHI
Organization e-Maillove_rm2003@yahoo.co.in 
Product/Service Description
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMR.DHARAMVIR SINGH 
Complaint Details

hi....I am RUCHIR MATHUR N MY HUTCH NO. IS 9811717691 N MY ADDRESS IS 25-D,POCKET-A,MAYUR VIHAR-2,DELHI-91....

I AM HIGHLY DISSAPPOINTED BY THE SERVICES PROVIDED BY THE CUSTOMER CARE...

MY COMPLAINT-----
I got that SMS PACK@ 1.5rs/day n 17 SMS free activated on my no. on 2 Aug....On the same day my 1.5rs were deducted from my balance but even after that when i was sending SMS my balance was getting deducted.
So i called the customer care at the same time & talked to MR.VIVEK DWIVEDI & i was told by him that the service takes some time to get activated so i thought that i should wait for sometime but even after waiting for 1 day my balance was getting deducted So i again called Hutch care on 3 AUG n talked to MR.ARJUN KATHAIT but i was told by him that since he dont have the records that how much balance has been deducted so he cannot tel anything now So i was asked to call the next day....
Now i called on 4 AUG & talked to MR.DILIP KR. DAS & after checking in his records he told me that YES ur balance is getting deducted n he filed my complaint with No. 613093544 & i was told that my problem will be solved my 8 AUG 6pm...
N i got a message on 8 AUG that based on my feedback my complaint has been resolved but my BALANCE WAS NOT REVERTED BACK...
SO I CALLED the customer care & talked to their supervisor MR.DHARAMVIR SINGH n to my astonishment i was told by him that the complaint which was forwarded from their side was that i was not able to avail the service properly & now it has been resolved...
So he filed another complaint regarding REVERSAL OF MY BALANCE wid complnt. no.-618722482 & told me that my balance will be reverted back by 9 AUG 6pm...
But again my balance was not reverted vack So i again called the customer care & i was told that my complaint has been forwarded & it will take 24hrs more for it to resolve so i have wait till 10AUG 6pm & my balance will be reverted back but to my shock & astonishment my balance was not reverted back on 10AUG also...
So i again called C.C on 10 AUG n talked to their supervisor MR.RAMANDEEP SINGH & i was surprised to here his thing from him that the complaint which was forwarded from their side was that i am not able to use the service & according to their records now my complaint has been resolved But when i told him that what was actually my complaint then after checking in his records he told me that since 2 AUG 16.75rs were deducted wrongly from my account & they will be reverted back & he again wrote a complaint -621770362 n told me that my complaint will be resolved by 14AUG 6pm...
Agian i got a message from ur side that my complaint has been resolved but this time i was very angry to see this that my balance was not reverted back So i called the C.C n talked to MR.DHARAMVIR SINGH n he told me that till now that now he is sending a mail to the concerned department & my balance will be positively reverted back by 16 AUG 6pm....
But as always MY BALANCE WAS NOT REVERTED BACK EVEN ON 16AUG So i again called C.C n talked to MR.SACHIN n he told me that due to some reasons my balance was not reverted back & he is RESENDING the mail again & my balnce will be reverted back by 17AUG AUG...
N this all has continued till now n even after waiting for 16 DAYS my balance has not been reverted back & you people are making fool of ur customer my giving him dates again & again & everytime i have to wait for half an hour to talk to the supervisors & ultimately the reply which i get is always the same...Now last i talked to MR.DHARAMVIR on 19AUG & i have told him & NOW I AM TELLING TO YOU ALSO THAT IF MY BALANCE IS NOT REVERTED BACK BY TODAY.i.e 20th AUG than i will be CONSTRAINED TO GO TO THE CONSUMER COURT because already i have waited for too long & i dont understand that why everytime a wrong complaint was forwarded from ur side that i am not able to use my service properly when my main COMPLAINT was that MY BALANCE HAD TO BE REVERTED BACK...

NOW TAKE AN ACTION AS QUICKLY AS U CAN & NOW I WILL NOT CALL U PEOPLE IF MY BALANCE WILL NOT BE REVERTED BACK NOW I WILL FILE A COMPLAINT WITH TRAI n CONSUMER COURT....
ACT FAST...

RUCHIR MATHUR
9811717691,9811498891
 

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