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Nokia

Posted byVivek Khajuria 
Organization / Product Details
Organization Name
Nokia
Organization e-Mailsamruthi_koramangala@nokiacareindia.com 
Product/Service DescriptionNokia N-91
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr. Mahindera 
Complaint Details

Hello,
I bought a new Nokia mobile N-91 form Galleria located in Brigade Road, Bangalore of 14-July-2007; but the phone stopped working all of a sudden on 3rd- Aug-2007.
So regarding this I went to the nokia care located in Koramangala, Bangalore. They registerd a compalint (Job Sheet Number- 285343506/070804/90) & told me that the phone needs to be sent to Chennai as it is having some Level-3 fault (might be some higher level); & I was promised that I"ll get my phone back on 12-Aug.
Moreover that guy told me that this model is N-91-6 which is having some manufacturing problem.

So after that I went to their shop 2-3 times & even I called these people number of times but all in vain. All these people tell me that I need to wait; the phone has gone to Chennai & they dont have informationabout the phone.

Now I am feeling very much cheated by the company for providing me with the faulty phone & moreover now these guys are not even attending to it properly. 

Solution of your complaintThe only possible solution is that the Phone shall be REPLACED. 
ActionI will move to the consumer court if no action is taken & hope to teach the company a lesson. 
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