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VISHVAKARMA MOTOR GARAGE & SERVICE STATION (P) LTD.

Posted bySACHIN GUPTA 
Organization / Product Details
Organization Name
VISHVAKARMA MOTOR GARAGE & SERVICE STATION (P) LTD.
Organization e-Mailsumsac@satyam.net.in 
Product/Service DescriptionTATA INDICA DLS, 2004 , VISKRM-NI-0708-00272
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

DEAR SIR/MADAM,
I GAVE MY TATA INDICA FOR HEAD GASKET REPAIR ON 20.08.07, I HAVE RECEIVED THE CAR FROM THEM TODAY, THEY MADE AN INVOICE OF RS 4148 IN WHICH THEY CHANGED THE HEAD GASKET, OTHER SPARES AND COOLANT.
THEY CHARGED ME FOR THE 4 LITRE OF COOLANT, BUT WHEN I INSPECTED I FOUND THAT THERE IS NO COOLANT IN IT AND IT WAS JUST WATER, THEN COUPLE OF NUT AND BOLD WE LEFT L OOSESD, AND THE ENGINE LOOKED LIKE THE WORK HAS BEEN CARRIED OUT AT SOME ROAD SIDE MECHANIC.
I HAVE TO WAIT THERE FOR MORE THAN 1 HOUR TO GET THE SMALL SMALL THINGS FIXED.
I ASKED THE OWNER THAT IS THIS WHAT YOU ARE DOING AND , TOLD THAT I HAVE TO GET IN TOUCH WITH TATAS AS YUO ARE RUNNING AN AUTHORIZE GARAGE, HE SAID THAT HE IS USING THE RIGHT THINGS AND I MAY DO WHATSO EVERI FEEL LIKE DOING.
I WOULD REQUEST THE AUTHORITIES TO CHECK MY CAR IMMEDIATELY WITH THE QUALITY OF COOLANT THET HAVE FILLED IT.
I FEEL LIKE CHEATED AND MY MOTIVATION HAS COME DOWN FOR THE TATAS SERVIES, I HOPE THAT TATAS SHOULD KEE A QUALITY CHECK ON THERE DEALERS.
EVEN THOUGH THE GARAGE OF VISHKARMA MOTORS IS SO FILTHY AND OUTDATED WITH THE INTERNATIONAL STANDARDS, I PREFERED IT BECAUSE IT IS NEAR MY HOUSE AND IS AUTHORIZED SERVICE CENTRE OF TATAS.
WITH THIS KIND OF SERVICE STANDARD , THIS IS CREATING A BAD WORD OF MOUTH FOR TATAS.
I WILL LOOK FORWARD THE ACTION TAKEN BY THE AUTHOROTIES.
 

Solution of your complaintTHE COOLANT SHOULD BE REPLACED AND SHOULD BE COMPENSATED WITH THE REFUND OF 50% PAYMENT, FOR THE USELESS SERVICE OFFERED. 
ActionTHIS IS CLEARLY A CASE IN DEFICIENCY IN SERVICES, I MAY FO TO CONSUMER FOURM, IF NOT LOOKED INTO. 
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