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Nokia Care Centre- New India Telecom,209,Adinath Shopping Center,Pune Satara Road,Pune

Posted byGarima Mantry 
Organization / Product Details
Organization Name
Nokia Care Centre- New India Telecom,209,Adinath Shopping Center,Pune Satara Road,Pune
Organization e-Mailnewindia_pune@nokiacareindia.com 
Product/Service DescriptionNokia 6280 bought in UK
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeRizwan 
Complaint Details

I had Nokia 6280 handset which was purchased from United kingdom.After using for a year,the screen of the handset blacked out. I lodged the handset with New India Telecom,209,Adinath Shopping Center,Pune - Satara Road,Pune which is a Nokia Care Centre vide job sheet number 40434038/070802/26 dated 2/08/07 and on my second visit after lodging the mobile for repair, I was told that the strip of the mobile has to be changed and that would cost Rs.1200 for which i agreed.However after two more visits, I was told that the mobile could not be repaired due to lack of spare parts and will have to be taken back.On receiving the mobile in my hands, i saw and realized that the screen of the set had been broken in the Nokia Care Centre and this Rizwan person outrightly denies that the handset has been broken by his technicians .We confronted Rizwan twice on this matter and he still denies that the set was broken while it was in his custody.And the man has the guts to put an allegation on me that i am trying to forcibly get the broken screen repaired from him.It is a shame that men can lie on the face.i want a replacement of my mobile in the condition i lodged it at the nokia care centre 

Solution of your complaintReplacement of the mobile 
Actiontalk to Nokia officials and if the complaint is not redressed then to go to consumer court  
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