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Complaint Details


Posted byBrandi S Alvarez 
Organization / Product Details
Organization Name
Organization e-Mail 
Product/Service Descriptionsamsun digital cam
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company Employeesamsung customer care 1800-726-7864 
Complaint Details

I contacted Samsung In june2007 because I had a lot of complaints about my camera! I had already taken the camera back to Best Buy store, and was told to contact Samsung directly! After many calls to Samsungs customer care, I was given a ticket number, that is given to people who are only suppose to deal with executive customer relations! It is called a 3000 ticket! I was told by Tiffany, in executive customer relations that I would have to mail the camera in for repair even if I wanter to exchange the camera for a different model! I mailed the camera into Samsung repair. I received an e:mail that the camera was received! I called Samsung two weeks later and was told the camera was still being repaired! I told Mary Ellen, in Executive customer relations that I was suppose to receive a different model camera. I was told that manager would call me back within 4-5 business days. a week passed I called back to Samsung. I was told it could take up to 2 weeks to get a call from a manager! I called back in two weeks after still not receiving a call! I called almost everyday for two weeks and receive no answer from anyone! I received my camera back from repair (after never receiving a call to even know what the problem was} I open the box and the battery to the camera is missing! I CANT EVEN TURN THE CAMERA ON! I called back to Samsung, my call was transfered to ECR exec. customer relations, I was on hold for 43 minutes, I called back was placed on hold again for 38 minutes, I called back a third time and was told ECR was closed is why no one answered the call! I called today 8-22-07 and was told the only thing Samsung cold do was send me a new battery, and have "another" manager call me! All I was thinking is here we go again. Samsung has been the worst company I have ever had to deal with!!!!!!!  

Solution of your complaintAt the begaining all I wanted was exchange the camera for another model NOW I I WANT MY MONEY BACK FOR THIS CAMERA! 
Actionnot sure at this time! 
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